Job Description Optima Global Solutions Inc.is a valuable IT Services and Solution provider that customers, employees, and stakeholders feel proud to be associated with. Optima's Intelligent Automation Solutions leverage robotic process automation, intelligent data capture, and business process management best practices to streamline operations. Our IT Services practice provides organizations with highly personalized, comprehensive, U.S. based recruiting services supported by our internal onsite team of subject matter experts. Currently, we are hiring for the following position; Senior Director, IT Operations is searching for a technology professional to fill the role of Senior Director, IT Operations (responsibilities and qualifications are described below). Work in a collaborative environment with a diverse, employee community where staff enjoy a generous benefits package and a genuine commitment to a work-life balance (4+ weeks of paid time off and hybrid remote/in-person schedules for most roles). This position does require working onsite at our newly renovated NY office at least two days of each work week. POSITION OVERVIEW Reporting to the CIO, the Senior Director, IT Operations is responsible for ensuring the various segments of the IT department are providing the required tech support to our business teams in a manner that considers use of efficient processes, optimal deployment of IT staff and external consultants, meets established deadlines, and are within IT budgetary parameters. In addition to managing these outcomes, the Senior Director will have direct accountability and management responsibilities for the Network/Help Desk and Multimedia departments within the IT group. The Senior Director will work closely with the CIO to generate and execute strategic IT goals and initiatives, the development of which will be informed by working collaboratively with and getting input from a variety of business team stakeholders across the organization to ensure requested requirements are being incorporated into the work undertaken in IT. In addition, the Senior Director will manage outside consultant relationships retained to support the technological needs of ours. A key responsibility of this role will be to provide leadership to our team of IT professionals. An important goal will be to continually improve IT services and ensure that the group is capable of anticipating, preventing, and responding to events that disrupt our business and/or technical operations, making sure IT resources are leveled and efficient, and eliminating duplication and waste in development work. The Senior Director will also oversee the development of the annual IT budget. KEY RESPONSIBILITIES The Senior Director will assess and put into place measures that detect technology problems across the IT group and ensure that teams are activated quickly to resolve problems when they arise. Evaluate current processes in Multimedia and implement long-term improvements with regard to reliability and reducing outage frequency and duration in the delivery of our live and archived continuing legal education programs. Maintain a modern and cost-effective broadcast and on-demand video delivery tech stack, develop a strategy to keep systems in top condition, and execute a sound procurement strategy. Ensure that the Network/Help Desk group is maximizing support of our staff tech needs, as well as implementing high standards of IT security protection and compliance with any required certifications. Serve as a key leader in the IT department, working collaboratively with all teams within the group. This requires building strong inter-departmental relationships, influencing decisions, and guiding teams towards shared objectives in operational reliability and customer/staff support. Provide feedback and ideas across IT while striving for operational excellence, and across the organization for responsive incident management. Oversee operational reliability across all IT domains, including website, cloud data center, and business systems uptime. Foster a culture of high reliability standards and continuous improvement. Customer service is a cross-organizational responsibility. This role will coordinate with Customer service and other departments to ensure they have the best guidance for how to respond to customer complaints and that departmental SOP meets our regulatory and contractual obligations. Response to complaints will involve communication and guidance to staff in all IT teams. Provides supervision, leadership and mentoring to staff in assigned IT groups. Manage employee relations issues that may arise within assigned IT departments in a professional and timely manner. Responsible for developing and presenting annual and mid-year performance appraisals to direct reports, and reviewing and providing input on appraisals written by managers in Multimedia and Network/Help Desk for their teams, as appropriate. Leads the process for the development of the annual IT budget, with support from the Manager, IT Administration. The Senior Director will be accountable for ensuring the IT department adheres to the approved budget for the group. Works with CIO to develop strategic, operational, and capital budgets. Other duties, as assigned. SUPERVISORY RESPONSIBILITIES Our Associate Director, Multimedia Services and Director, Network Operations will report to the Senior Director. QUALIFICATIONS AND REQUIREMENTS Bachelor's Degree with a concentration in Computer Science/Information Systems or related business fields such as business management, finance and/or analytics required. 6-10 years' experience in staff leadership and management in IT environment required. 2-4 years' experience in project management is essential. Business experience in an IT environment is strongly preferred. Experience in the fields of Network, IT Infrastructure, IT Security and/or Help Desk strongly preferred. Knowledge of computer programming and analytical capabilities is valuable. Background in video/audio production, presentation technologies, live event production, live webcasting or encoding is a plus. Experience developing and being responsible for adhering to budgets is required. Experience working with software applications for reporting and budgets is a plus. Excellent written and verbal communication skills required. YOUR BENEFITS We offers a generous benefits package and is committed to maintaining an interesting, collegial, and supportive work environment: Medical, dental and vision plans for employees and their families Generous employer contribution to employee retirement savings account Ample paid time off and holidays, summer Fridays Flexible hybrid remote/in-person scheduling for most roles Unlimited access to LinkedIn Learning web-based training along with other career development opportunities Work-life balance initiatives One-time $500 Home Office Allowance. Gym/Wellness Allowance of up to $300 each calendar year
Network, IT Infrastructure Management, IT security, Project Management, reporting , budget, Communication
Select Functional Area
Experience Not Provided
New York, NY, USA
· Led the Staffing Centre of Excellence, responsible for Campus and Leadership Hiring. Also, managed candidate outreach programs and talent pipelines. Initiatives related to improving recruiting effectiveness, quality of hire and candidate experience · Forged and managed effective relationships with headhunters to achieve key hiring targets, fill senior mandates by headhunting and strategic sourcing · Designed and implemented programs aimed at optimizing internal mobility by launching national/ international IJP modules · Motivated recruiters to optimize sources of hiring and maintain a healthy source mix for closures across levels · Provided proactive support in Organizational design and man power planning with particular focus on effective succession planning. · Developed cohesive interview selection processes in-line with business needs and put together a Hiring Manager Toolkit · Devised and implemented robust processes for candidate screening, reference check and Background verificaion · Brand development and leveraging for closure of senior mandates by maximizing utilization of social media channels like LinkedIn and strategic marketing efforts · Devised referral schemes/campaigns aimed at maximizing candidate availability and leveraging internal resources · Led, managed end to end to recruiting (post graduate) from premier campuses like: IIMA, B & C and IITB & D. Also from top global schools like: Harvard, Wharton, Kellogg, INSEAD, Yale, Booth and others
Staffing, Hiring, recruiting, headhunting, candidate screening, strategic sourcing, internal mobility, succession planning, social media, business needs, strategic marketing, Toolkit
Human Resources (HR)
Experience Not Provided
Mumbai, Maharashtra, India
Role Details: Head the different verticals of IT Security Operations teams. Strategic Oversight on IT Security is key to operational success of this role Person should have experience in managing Technical Security in lead position and significant exposure to compliance and governance portfolio in a mid to large size organization. Banking experience is must. Ability to understand technical risk management and addressing regulatory concerns via audit findings responses is one of the key deliverables for this role Minimum 15 years of IT security management experience and overall 20 years of IT experience
IT Security Operations, Audit Findings, Risk Management, IT Security, IT Security Management, Managing Technical
Information Technology
Experience Not Provided
Mumbai, Maharashtra, India
Role Details: § Head the different verticals of IT Security Operations teams. § Strategic Oversight on IT Security is key to operational success of this role § Person should have experience in managing Technical Security in lead position and significant exposure to compliance and governance portfolio in a mid to large size organization. § Banking experience is must. § Ability to understand technical risk management and addressing regulatory concerns via audit findings responses is one of the key deliverables for this role § Minimum 15 years of IT security management experience and overall 20 years of IT experience Overall Job Description: Must have handled following key aspects in Lead role Tools: Security Operations Center, VA-PT, IPS, WAF, NAC, SIEM, SOAR Process: Governance, Regulatory Audit experience Team management. Budgeting. Governance Dashboards. Escalation Management This is a lead role and hence maturity in handling team and stake holders is key success criterion for this role.
Security Operations, IT Security, Audit Findings, IT Security Management, WAF, Managing Technical, Risk Management, Regulatory Audit, Escalation Management
Project Management
Experience Not Provided
Mumbai, Maharashtra, India
Job Overview: The Talent Acquisition Head for IT & ITES wing for the APAC region plays a pivotal role in driving the recruitment strategy and operations to meet the talent needs of the organization across Asia-Pacific. This leadership position requires a deep understanding of the APAC labor market, cultural nuances, and regulatory landscape, along with proven expertise in sourcing and acquiring top talent in diverse industries. What you’ll do As the Talent Acquisition Head, you will work closely with the global Talent Acquisition team to align corporate policies and initiatives. As the ambassador and change agent for new initiatives, provide the global overview to HR teams and local perspective to the global team during the design phase of the new initiatives. Promote employer brand through social media, e.g. LinkedIn etc. In this role you will play a crucial role in our organization's success by leading our recruitment efforts for both IT and ITES positions. You will be responsible for developing and implementing strategic talent acquisition plans to ensure we attract, hire, and retain top talent in alignment with our business objectives. The skills you’ll need To be successful in this role requires a unique blend of technical acumen, strategic thinking, and exceptional communication skills. Proficiency in understanding complex IT roles and technologies is essential for effectively sourcing, screening, and assessing technical talent. Strong leadership and team management abilities are crucial for guiding a team of recruiters and coordinators, ensuring alignment with organizational goals and fostering a culture of excellence. Your top priorities will include: 1. Strategic Talent Planning: Collaborate with senior management to understand business objectives and develop talent acquisition strategies aligned with organizational goals for the APAC region. Analyze workforce trends, talent gaps, and future hiring needs to proactively plan recruitment initiatives. Provide insights and recommendations to optimize recruitment processes and enhance the employer brand in the APAC market. Develop and execute comprehensive talent acquisition strategies to meet the organization's short and long-term hiring needs. Stay updated on industry trends and best practices in talent acquisition to enhance recruitment processes. Alignment with Organizational Objectives: Ensure that talent acquisition initiatives align with our company's strategic goals. 2. Recruitment Process Management: Oversee the end-to-end recruitment process, including job posting, sourcing, screening, interviewing, and offer negotiation, ensuring a seamless candidate experience. Implement effective sourcing strategies to attract passive candidates through various channels such as job boards, social media, networking, and employee referrals. Utilize applicant tracking systems (ATS) and other recruitment tools to streamline processes and maintain accurate candidate records. Manage key searches while continuously building new talent pipelines for business critical roles within Commercial, Supply Chain and support functions. 3. Stakeholder Engagement: Build strong relationships with business leaders, hiring managers, and HR partners across the APAC region to understand their talent needs and provide strategic recruitment support. Serve as a trusted advisor on talent acquisition matters, offering insights on market trends, competitive intelligence, and talent availability. Collaborate with cross-functional teams to develop and execute initiatives for workforce planning, employer branding, and diversity recruitment. Oversee Sourcing and Hiring Processes: Manage end-to-end recruitment processes for positions across all levels, from bulk hiring to lateral positions. Provide appropriate and consistent communications with hiring managers, executives, HR business partners, and candidates to ensure transparency and engagement through the recruitment process. 4. Leadership and Development: Build strong relationships with business leaders, hiring managers, and HR partners across the APAC region to understand their talent needs and provide strategic recruitment support. Serve as a trusted advisor on talent acquisition matters, offering insights on market trends, competitive intelligence, and talent availability. Collaborate with cross-functional teams to develop and execute initiatives for workforce planning, employer branding, and diversity recruitment. 5. Employer Branding and Candidate Experience: Develop and implement employer branding initiatives to enhance the organization's reputation as an employer of choice. Ensure a positive candidate experience throughout the recruitment process by maintaining clear communication, providing timely feedback, and addressing candidate concerns. Effectively utilize comprehensive knowledge of company offerings, benefits, comp strategies, and recruiting sales techniques to market company as an “Employer of Choice”, and to ensure an engaging candidate experience throughout the hiring process. Provide leadership, consultation, and strategic direction to hiring executives and HR business partners regarding recruiting trends, concerns and opportunistic hiring possibilities. Drive global recruitment initiatives including but not limited to employer branding, e-recruiting, assessment tools and recruitment competences on a local level. 6. Vendor Management: Manage relationships with external recruitment agencies, vendors, and other third-party partners to augment recruitment efforts when necessary. Negotiate contracts, set performance expectations, and monitor vendor performance to ensure alignment with organizational standards. 7. Data Analysis and Reporting: Track recruitment metrics and analyze data to evaluate the effectiveness of recruitment strategies and make data-driven decisions. Prepare regular reports and dashboards on key recruitment metrics such as time-to-fill, cost-per-hire, and quality-of-hire for senior management review. 8. Compliance and Risk Management: Ensure compliance with local employment laws, regulations, and ethical standards across the APAC region. Mitigate recruitment-related risks by implementing robust processes for background checks, legal documentation, and vendor management. Stay abreast of legislative changes and industry trends impacting talent acquisition practices in the APAC region. Additional Requirements: Global Work Experience: Proven track record of handling IT and ITES requirements in multiple regions, including APAC. Experience in managing remote teams and collaborating across different time zones. Familiarity with regional employment laws, regulations, and cultural nuances related to recruitment practices. Certificates: Certification in Talent Acquisition or Recruitment (e.g., CIR, AIRS Preferred).· Certification in Talent Acquisition, Human Resources, or related field is a plus. Proven Expertise on the below assignments is highly preferred. Successful completion of projects demonstrating strategic talent acquisition initiatives in global environments. Experience leading recruitment projects involving cross-functional teams and stakeholders across multiple geographies. Examples of projects showcasing innovative recruitment strategies, diversity initiatives, employer branding campaigns, or process improvements. To excel at this role, Furthermore, you’ll need. Bachelor’s degree/master’s degree in human resources, Business Administration, or a related field. Master's degree preferred. 15+ years of progressive experience in talent acquisition or recruitment leadership roles for IT & ITES with a focus on the APAC region. In-depth knowledge of the APAC labour market, cultural dynamics, and regulatory requirements. Proven track record of developing and implementing successful talent acquisition strategies in a multinational environment. Strong leadership, communication, and influencing skills with the ability to build relationships at all levels of the organization. Strategic thinker with analytical and problem-solving abilities, able to translate business needs into actionable recruitment plans. Experience managing remote teams and collaborating across different time zones in APAC. Staying up to date with industry trends, best practices, and emerging recruitment technologies, incorporating innovative approaches into our talent acquisition efforts. Manage existing and/or implement new vendors, systems and services across the TA organization by driving vendor sustainment and enhancements, i.e. job boards, talent intelligence tools, background check vendors, ATS, CRM, etc. Extensive experience in recruiting operations, recruiting management, analytics, supply chain operations or data sciences.
Talent Acquisition, non it recruitment, BPO, US Mortgage, volume hiring,
Select Functional Area
Experience Not Provided
Bengaluru, Karnataka, India
Job title: Lead – IT GRC Head Grade Band: VP/SVP Location: Mumbai BU/Function: IT GRC Role Details This role is for Senior Professional IT Governance-Risk-Compliance who would be responsible for IT Controls implementation, review and reporting. Should have good understanding of IT Governance, Risk and Compliance requirement in Banking domain. Should facilitate formulation and improvements to IT policy, processes, procedures, technology compliance and assurance initiatives to support the IT Governance function. Maintain activities that are audit-based, regulatory in nature to ensure the design and operational effectiveness of IT controls and gaps. Ensuring IT Governance and compliance related activities are completed in accordance with industry standards and regulatory requirements. Perform risk assessments, facilitate risk mitigation strategies and be the second line of defence for the Technology Risk function. Overall Job Description Serve as a subject matter expert for IT Governance frameworks. Keep abreast of regulations and assist in monitoring and tracking actions to ensure continuous compliance. Provide analytical support to the management team regarding governance, assurance, metrics, and reporting. Work closely with different IT Groups to continuously identify, mitigate, and manage compliance risks. Ensure readiness to satisfy internal & external audit requirements. Perform Risk Control Self Assessment , assign risk severity score/rating and track / report the mitigation plans to remediate the risks identified Convey information and ideas through a variety of channels , forums to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Review processes & existing policies/procedures and assist IT process owners in the creation and maintenance of these policies/procedures. Support information assurance, highlight key control deficiencies and ensure regulator mandated compliance. Maintain IT controls-related documentation for processes in support of regulatory and statutory requirements. Promote and support a culture of continuous compliance, risk avoidance/mitigation, and skillfully communicate (verbal and written) IT governance objectives. Support the evaluation of automation tools to promote operational efficiency & assist in the procurement of tools and internal/external resources to ensure proper execution of a continuous governance program. Advises process owners on design and implementation of IT controls (manual and automated) into processes and systems using knowledge of IT risks and organization objectives. Coordinate with Auditors and facilitate Audit findings closure by follow-up with respective teams. Facilitate IT functional maturity roadmap and facilitate improvements basis best practices models. Education and Work Experience Requirements: EDUCATION Technical Graduate / Post graduate, MBA will be a plus WORK EXPERIENCE 15 +plus years of relevant experience Any specific requirements Conversant with RBI reporting, audits, inspections Desirable - Certifications in CoBIT, ISO 20000, ISO 9000, ISO 27000, ITIL V3. Desired Behavioral / Functional Traits Functional : IT GRC background with expert level knowledge in of IT GRC industry practices, IT processes, and compliance frameworks and standards (e.g., COBIT, ITIL, ISO 27001 etc.) Knowledge of regulatory requirements applicable to IT. Ability to interpret regulations and laws and have an understanding of industry audit and control standards and practices. Ability to work in partnership with IT Groups and business units to assure IT practices meet defined policies, standards, and key business objectives for continuous IT compliance. Excellent presentation skills, analytical judgment, decision-making skills, functional and technical skills, being detailed, and task oriented. Knowledge in analyzing and resolving complex problems and providing resolutions and recommendations to control deficiencies based on practice and precedent. Behavioural : Good communicator Pro-active Team player Quick learner Highly motivated Able to work under pressure Well organized Target oriented Compensation Range Age Range Key Stakeholders (Internal / External) IT Group Heads & their teams Risk, Audit and Compliance Teams of the Bank CTO, CISO Head IT
IT GRC, Risk Mitigation Strategies, Compliance Requirement, Banking Domain, Risk Assessments, Regulatory Requirements, Continuous Compliance, Manage Compliance, Audit Findings, External Audit
Information Technology
Experience Not Provided
Mumbai
Role Details This role is for Senior Professional IT Governance-Risk-Compliance who would be responsible for IT Controls implementation, review and reporting. Should have good understanding of IT Governance, Risk and Compliance requirement in Banking domain. Should facilitate formulation and improvements to IT policy, processes, procedures, technology compliance and assurance initiatives to support the IT Governance function. Maintain activities that are audit-based, regulatory in nature to ensure the design and operational effectiveness of IT controls and gaps. Ensuring IT Governance and compliance related activities are completed in accordance with industry standards and regulatory requirements. Perform risk assessments, facilitate risk mitigation strategies and be the second line of defence for the Technology Risk function. Overall Job Description · Serve as a subject matter expert for IT Governance frameworks. Keep abreast of regulations and assist in monitoring and tracking actions to ensure continuous compliance. · Provide analytical support to the management team regarding governance, assurance, metrics, and reporting. · Work closely with different IT Groups to continuously identify, mitigate, and manage compliance risks. Ensure readiness to satisfy internal & external audit requirements. Perform Risk Control Self Assessment , assign risk severity score/rating and track / report the mitigation plans to remediate the risks identified · Convey information and ideas through a variety of channels , forums to individuals or groups in a manner that engages the audience and helps them understand and retain the message. · Review processes & existing policies/procedures and assist IT process owners in the creation and maintenance of these policies/procedures. · Support information assurance, highlight key control deficiencies and ensure regulator mandated compliance. · Maintain IT controls-related documentation for processes in support of regulatory and statutory requirements. · Promote and support a culture of continuous compliance, risk avoidance/mitigation, and skillfully communicate (verbal and written) IT governance objectives. · Support the evaluation of automation tools to promote operational efficiency & assist in the procurement of tools and internal/external resources to ensure proper execution of a continuous governance program. · Advises process owners on design and implementation of IT controls (manual and automated) into processes and systems using knowledge of IT risks and organization objectives. · Coordinate with Auditors and facilitate Audit findings closure by follow-up with respective teams. · Facilitate IT functional maturity roadmap and facilitate improvements basis best practices model
IT Governance, Risk Control Self Assessment, Compliance Requirement, Risk Mitigation Strategies, Manage Compliance, External Audit, Risk Assessments, Audit Findings, Key Control, Mitigation Plans, Industry Standards, Automation Tools, Design and Implementation, Operational Efficiency
Information Technology
Experience Not Provided
Mumbai, Maharashtra, India
Overall Job Description · Serve as a subject matter expert for IT Governance frameworks. Keep abreast of regulations and assist in monitoring and tracking actions to ensure continuous compliance. · Provide analytical support to the management team regarding governance, assurance, metrics, and reporting. · Work closely with different IT Groups to continuously identify, mitigate, and manage compliance risks. Ensure readiness to satisfy internal & external audit requirements. Perform Risk Control Self Assessment , assign risk severity score/rating and track / report the mitigation plans to remediate the risks identified · Convey information and ideas through a variety of channels , forums to individuals or groups in a manner that engages the audience and helps them understand and retain the message. · Review processes & existing policies/procedures and assist IT process owners in the creation and maintenance of these policies/procedures. · Support information assurance, highlight key control deficiencies and ensure regulator mandated compliance. · Maintain IT controls-related documentation for processes in support of regulatory and statutory requirements. · Promote and support a culture of continuous compliance, risk avoidance/mitigation, and skillfully communicate (verbal and written) IT governance objectives. · Support the evaluation of automation tools to promote operational efficiency & assist in the procurement of tools and internal/external resources to ensure proper execution of a continuous governance program. · Advises process owners on design and implementation of IT controls (manual and automated) into processes and systems using knowledge of IT risks and organization objectives. · Coordinate with Auditors and facilitate Audit findings closure by follow-up with respective teams. Facilitate IT functional maturity roadmap and facilitate improvements basis best practices model
IT Governance, Audit Findings, Risk Control Self Assessment, Key Control, External Audit, Manage Compliance, Mitigation Plans, Automation Tools, Design and Implementation, Operational Efficiency
Information Technology
Experience Not Provided
Mumbai, Maharashtra, India
Information Security Lead will be responsible for developing, implementing and monitoring a strategic, comprehensive IT security plan for platforms across Enterprise IT. Information Security Lead will provide the vision and leadership necessary to manage the risk to the platform assigned and will ensure business alignment, effective governance, system and infrastructure availability, integrity and confidentiality. Define security requirements and follow-up compliance events for IT services • Ensure operational performance to deliver security controls at optimum cost. • Maintain a good relationship with key stakeholders including business, other IT departments & security teams to deliver on security requirements timely and effectively. Enterprise IT Security team working closely with Enterprise IT, IT Platform Leaders, CIO and CISO. Need 10+ years of experience with Vulnerability Management, Cloud security, Threat Modelling, Application Security, Enterprise Product Security, Data Protection etc.
IT Security, Security Controls, Threat Modelling, Vulnerability Management, Cloud Security, Manage The Risk, Application Security, IT Services, Data Protection, Operational Performance, Product Security
Information Technology
Experience Not Provided
Bangalore, Karnataka, India
Business Development Executive[IT Services] Job Description:- Key Responsibilities:- Implement and ensure the successful execution of business development strategies devised by senior leadership. Monitor and report on the progress of strategy execution, providing insights and recommendations for improvements. Lead, train, and mentor junior Business Development Executives and interns over sales processes and practices. Conduct regular training sessions on the use of advanced AI technology in Sales, sharing best sales practices from sales leaders to enhance the team’s skills and knowledge. Oversee day-to-day sales activities like pipeline review, email validations, and cold-call mock sessions to ensure the sales team aligns in achieving sales targets. Support the team in identifying potential clients and establishing strong relationships. Assist in the development and delivery of presentations and proposals to prospective clients. Assist the team in achieving sales targets and contributing to revenue growth. Work closely with other departments, including marketing, product development, and customer support, to ensure alignment and synergy in business efforts. Qualifications:- Master’s degree in Business Administration or any Graduate in IT or Computer Science or MCA. Minimum of 3 years of experience in business development within the IT services industry. Proven track record of achieving sales targets and driving business growth. Strong leadership and team management skills. Excellent communication, negotiation, and presentation skills. Strategic thinker with the ability to execute plans effectively. Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Sales, Business Development, Business Development Executive, Sales Targets, Achieving Sales Targets, Sales Activities, Sales Practices, Sales Team, IT Services, Strategy Execution
Select Functional Area
Intermediate (6-10 years)
Ahmedabad, Gujarat, India,Gandhinagar, Gujarat, India,Vadodara, Gujarat, India,Udaipur, Rajasthan, India,Surat, Gujarat, India