Job Description Optima Global Solutions Inc.is a valuable IT Services and Solution provider that customers, employees, and stakeholders feel proud to be associated with. Optima's Intelligent Automation Solutions leverage robotic process automation, intelligent data capture, and business process management best practices to streamline operations. Our IT Services practice provides organizations with highly personalized, comprehensive, U.S. based recruiting services supported by our internal onsite team of subject matter experts. Currently, we are hiring for the following position; Senior Director, IT Operations is searching for a technology professional to fill the role of Senior Director, IT Operations (responsibilities and qualifications are described below). Work in a collaborative environment with a diverse, employee community where staff enjoy a generous benefits package and a genuine commitment to a work-life balance (4+ weeks of paid time off and hybrid remote/in-person schedules for most roles). This position does require working onsite at our newly renovated NY office at least two days of each work week. POSITION OVERVIEW Reporting to the CIO, the Senior Director, IT Operations is responsible for ensuring the various segments of the IT department are providing the required tech support to our business teams in a manner that considers use of efficient processes, optimal deployment of IT staff and external consultants, meets established deadlines, and are within IT budgetary parameters. In addition to managing these outcomes, the Senior Director will have direct accountability and management responsibilities for the Network/Help Desk and Multimedia departments within the IT group. The Senior Director will work closely with the CIO to generate and execute strategic IT goals and initiatives, the development of which will be informed by working collaboratively with and getting input from a variety of business team stakeholders across the organization to ensure requested requirements are being incorporated into the work undertaken in IT. In addition, the Senior Director will manage outside consultant relationships retained to support the technological needs of ours. A key responsibility of this role will be to provide leadership to our team of IT professionals. An important goal will be to continually improve IT services and ensure that the group is capable of anticipating, preventing, and responding to events that disrupt our business and/or technical operations, making sure IT resources are leveled and efficient, and eliminating duplication and waste in development work. The Senior Director will also oversee the development of the annual IT budget. KEY RESPONSIBILITIES The Senior Director will assess and put into place measures that detect technology problems across the IT group and ensure that teams are activated quickly to resolve problems when they arise. Evaluate current processes in Multimedia and implement long-term improvements with regard to reliability and reducing outage frequency and duration in the delivery of our live and archived continuing legal education programs. Maintain a modern and cost-effective broadcast and on-demand video delivery tech stack, develop a strategy to keep systems in top condition, and execute a sound procurement strategy. Ensure that the Network/Help Desk group is maximizing support of our staff tech needs, as well as implementing high standards of IT security protection and compliance with any required certifications. Serve as a key leader in the IT department, working collaboratively with all teams within the group. This requires building strong inter-departmental relationships, influencing decisions, and guiding teams towards shared objectives in operational reliability and customer/staff support. Provide feedback and ideas across IT while striving for operational excellence, and across the organization for responsive incident management. Oversee operational reliability across all IT domains, including website, cloud data center, and business systems uptime. Foster a culture of high reliability standards and continuous improvement. Customer service is a cross-organizational responsibility. This role will coordinate with Customer service and other departments to ensure they have the best guidance for how to respond to customer complaints and that departmental SOP meets our regulatory and contractual obligations. Response to complaints will involve communication and guidance to staff in all IT teams. Provides supervision, leadership and mentoring to staff in assigned IT groups. Manage employee relations issues that may arise within assigned IT departments in a professional and timely manner. Responsible for developing and presenting annual and mid-year performance appraisals to direct reports, and reviewing and providing input on appraisals written by managers in Multimedia and Network/Help Desk for their teams, as appropriate. Leads the process for the development of the annual IT budget, with support from the Manager, IT Administration. The Senior Director will be accountable for ensuring the IT department adheres to the approved budget for the group. Works with CIO to develop strategic, operational, and capital budgets. Other duties, as assigned. SUPERVISORY RESPONSIBILITIES Our Associate Director, Multimedia Services and Director, Network Operations will report to the Senior Director. QUALIFICATIONS AND REQUIREMENTS Bachelor's Degree with a concentration in Computer Science/Information Systems or related business fields such as business management, finance and/or analytics required. 6-10 years' experience in staff leadership and management in IT environment required. 2-4 years' experience in project management is essential. Business experience in an IT environment is strongly preferred. Experience in the fields of Network, IT Infrastructure, IT Security and/or Help Desk strongly preferred. Knowledge of computer programming and analytical capabilities is valuable. Background in video/audio production, presentation technologies, live event production, live webcasting or encoding is a plus. Experience developing and being responsible for adhering to budgets is required. Experience working with software applications for reporting and budgets is a plus. Excellent written and verbal communication skills required. YOUR BENEFITS We offers a generous benefits package and is committed to maintaining an interesting, collegial, and supportive work environment: Medical, dental and vision plans for employees and their families Generous employer contribution to employee retirement savings account Ample paid time off and holidays, summer Fridays Flexible hybrid remote/in-person scheduling for most roles Unlimited access to LinkedIn Learning web-based training along with other career development opportunities Work-life balance initiatives One-time $500 Home Office Allowance. Gym/Wellness Allowance of up to $300 each calendar year
Network, IT Infrastructure Management, IT security, Project Management, reporting , budget, Communication
Select Functional Area
Experience Not Provided
New York, NY, USA
· Led the Staffing Centre of Excellence, responsible for Campus and Leadership Hiring. Also, managed candidate outreach programs and talent pipelines. Initiatives related to improving recruiting effectiveness, quality of hire and candidate experience · Forged and managed effective relationships with headhunters to achieve key hiring targets, fill senior mandates by headhunting and strategic sourcing · Designed and implemented programs aimed at optimizing internal mobility by launching national/ international IJP modules · Motivated recruiters to optimize sources of hiring and maintain a healthy source mix for closures across levels · Provided proactive support in Organizational design and man power planning with particular focus on effective succession planning. · Developed cohesive interview selection processes in-line with business needs and put together a Hiring Manager Toolkit · Devised and implemented robust processes for candidate screening, reference check and Background verificaion · Brand development and leveraging for closure of senior mandates by maximizing utilization of social media channels like LinkedIn and strategic marketing efforts · Devised referral schemes/campaigns aimed at maximizing candidate availability and leveraging internal resources · Led, managed end to end to recruiting (post graduate) from premier campuses like: IIMA, B & C and IITB & D. Also from top global schools like: Harvard, Wharton, Kellogg, INSEAD, Yale, Booth and others
Staffing, Hiring, recruiting, headhunting, candidate screening, strategic sourcing, internal mobility, succession planning, social media, business needs, strategic marketing, Toolkit
Human Resources (HR)
Experience Not Provided
Mumbai, Maharashtra, India
Role Details: Head the different verticals of IT Security Operations teams. Strategic Oversight on IT Security is key to operational success of this role Person should have experience in managing Technical Security in lead position and significant exposure to compliance and governance portfolio in a mid to large size organization. Banking experience is must. Ability to understand technical risk management and addressing regulatory concerns via audit findings responses is one of the key deliverables for this role Minimum 15 years of IT security management experience and overall 20 years of IT experience
IT Security Operations, Audit Findings, Risk Management, IT Security, IT Security Management, Managing Technical
Information Technology
Experience Not Provided
Mumbai, Maharashtra, India
Role Details: § Head the different verticals of IT Security Operations teams. § Strategic Oversight on IT Security is key to operational success of this role § Person should have experience in managing Technical Security in lead position and significant exposure to compliance and governance portfolio in a mid to large size organization. § Banking experience is must. § Ability to understand technical risk management and addressing regulatory concerns via audit findings responses is one of the key deliverables for this role § Minimum 15 years of IT security management experience and overall 20 years of IT experience Overall Job Description: Must have handled following key aspects in Lead role Tools: Security Operations Center, VA-PT, IPS, WAF, NAC, SIEM, SOAR Process: Governance, Regulatory Audit experience Team management. Budgeting. Governance Dashboards. Escalation Management This is a lead role and hence maturity in handling team and stake holders is key success criterion for this role.
Security Operations, IT Security, Audit Findings, IT Security Management, WAF, Managing Technical, Risk Management, Regulatory Audit, Escalation Management
Project Management
Experience Not Provided
Mumbai, Maharashtra, India
Job title: Lead – IT GRC Head Grade Band: VP/SVP Location: Mumbai BU/Function: IT GRC Role Details This role is for Senior Professional IT Governance-Risk-Compliance who would be responsible for IT Controls implementation, review and reporting. Should have good understanding of IT Governance, Risk and Compliance requirement in Banking domain. Should facilitate formulation and improvements to IT policy, processes, procedures, technology compliance and assurance initiatives to support the IT Governance function. Maintain activities that are audit-based, regulatory in nature to ensure the design and operational effectiveness of IT controls and gaps. Ensuring IT Governance and compliance related activities are completed in accordance with industry standards and regulatory requirements. Perform risk assessments, facilitate risk mitigation strategies and be the second line of defence for the Technology Risk function. Overall Job Description Serve as a subject matter expert for IT Governance frameworks. Keep abreast of regulations and assist in monitoring and tracking actions to ensure continuous compliance. Provide analytical support to the management team regarding governance, assurance, metrics, and reporting. Work closely with different IT Groups to continuously identify, mitigate, and manage compliance risks. Ensure readiness to satisfy internal & external audit requirements. Perform Risk Control Self Assessment , assign risk severity score/rating and track / report the mitigation plans to remediate the risks identified Convey information and ideas through a variety of channels , forums to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Review processes & existing policies/procedures and assist IT process owners in the creation and maintenance of these policies/procedures. Support information assurance, highlight key control deficiencies and ensure regulator mandated compliance. Maintain IT controls-related documentation for processes in support of regulatory and statutory requirements. Promote and support a culture of continuous compliance, risk avoidance/mitigation, and skillfully communicate (verbal and written) IT governance objectives. Support the evaluation of automation tools to promote operational efficiency & assist in the procurement of tools and internal/external resources to ensure proper execution of a continuous governance program. Advises process owners on design and implementation of IT controls (manual and automated) into processes and systems using knowledge of IT risks and organization objectives. Coordinate with Auditors and facilitate Audit findings closure by follow-up with respective teams. Facilitate IT functional maturity roadmap and facilitate improvements basis best practices models. Education and Work Experience Requirements: EDUCATION Technical Graduate / Post graduate, MBA will be a plus WORK EXPERIENCE 15 +plus years of relevant experience Any specific requirements Conversant with RBI reporting, audits, inspections Desirable - Certifications in CoBIT, ISO 20000, ISO 9000, ISO 27000, ITIL V3. Desired Behavioral / Functional Traits Functional : IT GRC background with expert level knowledge in of IT GRC industry practices, IT processes, and compliance frameworks and standards (e.g., COBIT, ITIL, ISO 27001 etc.) Knowledge of regulatory requirements applicable to IT. Ability to interpret regulations and laws and have an understanding of industry audit and control standards and practices. Ability to work in partnership with IT Groups and business units to assure IT practices meet defined policies, standards, and key business objectives for continuous IT compliance. Excellent presentation skills, analytical judgment, decision-making skills, functional and technical skills, being detailed, and task oriented. Knowledge in analyzing and resolving complex problems and providing resolutions and recommendations to control deficiencies based on practice and precedent. Behavioural : Good communicator Pro-active Team player Quick learner Highly motivated Able to work under pressure Well organized Target oriented Compensation Range Age Range Key Stakeholders (Internal / External) IT Group Heads & their teams Risk, Audit and Compliance Teams of the Bank CTO, CISO Head IT
IT GRC, Risk Mitigation Strategies, Compliance Requirement, Banking Domain, Risk Assessments, Regulatory Requirements, Continuous Compliance, Manage Compliance, Audit Findings, External Audit
Information Technology
Experience Not Provided
Mumbai
Role Details This role is for Senior Professional IT Governance-Risk-Compliance who would be responsible for IT Controls implementation, review and reporting. Should have good understanding of IT Governance, Risk and Compliance requirement in Banking domain. Should facilitate formulation and improvements to IT policy, processes, procedures, technology compliance and assurance initiatives to support the IT Governance function. Maintain activities that are audit-based, regulatory in nature to ensure the design and operational effectiveness of IT controls and gaps. Ensuring IT Governance and compliance related activities are completed in accordance with industry standards and regulatory requirements. Perform risk assessments, facilitate risk mitigation strategies and be the second line of defence for the Technology Risk function. Overall Job Description · Serve as a subject matter expert for IT Governance frameworks. Keep abreast of regulations and assist in monitoring and tracking actions to ensure continuous compliance. · Provide analytical support to the management team regarding governance, assurance, metrics, and reporting. · Work closely with different IT Groups to continuously identify, mitigate, and manage compliance risks. Ensure readiness to satisfy internal & external audit requirements. Perform Risk Control Self Assessment , assign risk severity score/rating and track / report the mitigation plans to remediate the risks identified · Convey information and ideas through a variety of channels , forums to individuals or groups in a manner that engages the audience and helps them understand and retain the message. · Review processes & existing policies/procedures and assist IT process owners in the creation and maintenance of these policies/procedures. · Support information assurance, highlight key control deficiencies and ensure regulator mandated compliance. · Maintain IT controls-related documentation for processes in support of regulatory and statutory requirements. · Promote and support a culture of continuous compliance, risk avoidance/mitigation, and skillfully communicate (verbal and written) IT governance objectives. · Support the evaluation of automation tools to promote operational efficiency & assist in the procurement of tools and internal/external resources to ensure proper execution of a continuous governance program. · Advises process owners on design and implementation of IT controls (manual and automated) into processes and systems using knowledge of IT risks and organization objectives. · Coordinate with Auditors and facilitate Audit findings closure by follow-up with respective teams. · Facilitate IT functional maturity roadmap and facilitate improvements basis best practices model
IT Governance, Risk Control Self Assessment, Compliance Requirement, Risk Mitigation Strategies, Manage Compliance, External Audit, Risk Assessments, Audit Findings, Key Control, Mitigation Plans, Industry Standards, Automation Tools, Design and Implementation, Operational Efficiency
Information Technology
Experience Not Provided
Mumbai, Maharashtra, India
Overall Job Description · Serve as a subject matter expert for IT Governance frameworks. Keep abreast of regulations and assist in monitoring and tracking actions to ensure continuous compliance. · Provide analytical support to the management team regarding governance, assurance, metrics, and reporting. · Work closely with different IT Groups to continuously identify, mitigate, and manage compliance risks. Ensure readiness to satisfy internal & external audit requirements. Perform Risk Control Self Assessment , assign risk severity score/rating and track / report the mitigation plans to remediate the risks identified · Convey information and ideas through a variety of channels , forums to individuals or groups in a manner that engages the audience and helps them understand and retain the message. · Review processes & existing policies/procedures and assist IT process owners in the creation and maintenance of these policies/procedures. · Support information assurance, highlight key control deficiencies and ensure regulator mandated compliance. · Maintain IT controls-related documentation for processes in support of regulatory and statutory requirements. · Promote and support a culture of continuous compliance, risk avoidance/mitigation, and skillfully communicate (verbal and written) IT governance objectives. · Support the evaluation of automation tools to promote operational efficiency & assist in the procurement of tools and internal/external resources to ensure proper execution of a continuous governance program. · Advises process owners on design and implementation of IT controls (manual and automated) into processes and systems using knowledge of IT risks and organization objectives. · Coordinate with Auditors and facilitate Audit findings closure by follow-up with respective teams. Facilitate IT functional maturity roadmap and facilitate improvements basis best practices model
IT Governance, Audit Findings, Risk Control Self Assessment, Key Control, External Audit, Manage Compliance, Mitigation Plans, Automation Tools, Design and Implementation, Operational Efficiency
Information Technology
Experience Not Provided
Mumbai, Maharashtra, India
Information Security Lead will be responsible for developing, implementing and monitoring a strategic, comprehensive IT security plan for platforms across Enterprise IT. Information Security Lead will provide the vision and leadership necessary to manage the risk to the platform assigned and will ensure business alignment, effective governance, system and infrastructure availability, integrity and confidentiality. Define security requirements and follow-up compliance events for IT services • Ensure operational performance to deliver security controls at optimum cost. • Maintain a good relationship with key stakeholders including business, other IT departments & security teams to deliver on security requirements timely and effectively. Enterprise IT Security team working closely with Enterprise IT, IT Platform Leaders, CIO and CISO. Need 10+ years of experience with Vulnerability Management, Cloud security, Threat Modelling, Application Security, Enterprise Product Security, Data Protection etc.
IT Security, Security Controls, Threat Modelling, Vulnerability Management, Cloud Security, Manage The Risk, Application Security, IT Services, Data Protection, Operational Performance, Product Security
Information Technology
Experience Not Provided
Bangalore, Karnataka, India
Responsibilities include the following: Conducting company and candidate research Analyzing information to develop insights and business intelligence Recruiting and qualifying prospective candidates Alerting us immediately of any issue or problem with recommended solutions Checking research to ensure it is error-free and ready for reporting out to the client Running reports for weekly meetings with clients and other reports as needed Managing research projects to ensure research is delivered on-time. Cultivating candidate and industry-expert relationships to grow our firm. Knowledge & Skills: The ideal candidate will also be characterized by the following attributes: 1-4 years of experience in mapping across sectors at CXO levels Finding talented people that would be the best to work for your clients Knows how to use all research tools Good Network and ability to take references Have closed at least 4-5 CXO level searches in a year Ideal if you've got a knack for researching, Head Hunters have to use this vital skill to understand what the client is looking for and find the right candidates who match their requirement A college degree, honors preferred. Attention to detail. You enjoy making sure the research is error-free. Strong sense of curiosity. Love of puzzle-solving. A self-starter, someone who is intrinsically motivated to be successful. Enjoys teamwork and collaboration with a positive outlook. Discreet and protects the confidentiality of client engagements. Natural leadership ability. Takes responsibility for a successful outcome.
Recruitment & Selection, Talent Acquisition, Talent Assessment, Executive Search, Executive Hiring,
Human Resources (HR)
Intermediate (6-10 years)
Mumbai, Maharashtra, India,Delhi, India
Business Development Executive[IT Services] Job Description:- Key Responsibilities:- Implement and ensure the successful execution of business development strategies devised by senior leadership. Monitor and report on the progress of strategy execution, providing insights and recommendations for improvements. Lead, train, and mentor junior Business Development Executives and interns over sales processes and practices. Conduct regular training sessions on the use of advanced AI technology in Sales, sharing best sales practices from sales leaders to enhance the team’s skills and knowledge. Oversee day-to-day sales activities like pipeline review, email validations, and cold-call mock sessions to ensure the sales team aligns in achieving sales targets. Support the team in identifying potential clients and establishing strong relationships. Assist in the development and delivery of presentations and proposals to prospective clients. Assist the team in achieving sales targets and contributing to revenue growth. Work closely with other departments, including marketing, product development, and customer support, to ensure alignment and synergy in business efforts. Qualifications:- Master’s degree in Business Administration or any Graduate in IT or Computer Science or MCA. Minimum of 3 years of experience in business development within the IT services industry. Proven track record of achieving sales targets and driving business growth. Strong leadership and team management skills. Excellent communication, negotiation, and presentation skills. Strategic thinker with the ability to execute plans effectively. Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Sales, Business Development, Business Development Executive, Sales Targets, Achieving Sales Targets, Sales Activities, Sales Practices, Sales Team, IT Services, Strategy Execution
Select Functional Area
Intermediate (6-10 years)
Ahmedabad, Gujarat, India,Gandhinagar, Gujarat, India,Vadodara, Gujarat, India,Udaipur, Rajasthan, India,Surat, Gujarat, India